Your customers get a person. Not a script.
Voice, chat, email and back office for brands across Europe and the Gulf — in English, French and Arabic, from Alexandria.
“We learn your product properly. Then we answer your customers like we work for you.”
An extension of your team.
Most people call us when support has outgrown the team handling it. Tickets pile up overnight. A new market needs a language nobody in the office speaks. The founder is still answering emails at eleven at night. We take that over — trained on your product, working your hours, writing in your tone. Not a call centre reading from a card.
Four channels. One team that knows your product.
Start with a pod of three. Grow to a floor of fifty. The people stay the same, so the product knowledge stays with them.
What makes the difference day to day.
Some sectors don't forgive a wrong answer.
Agents are trained on your sector before they take a single contact — the vocabulary, the regulations, and the things they are not allowed to say.
Good service is not luck. It is training, authority, and someone checking the work.
Skilled teams, structured workflows, measurable performance and modern technology — the four foundations of every Privo engagement.
A promise we live by.
We hire on ability and we pay properly, because an agent who intends to stay is the only way product knowledge accumulates. On the client side, the commitment is simpler: we tell you when something is not working before you find out from a customer.
"We don't just answer your customers. We tell you what they keep asking for."
Frequently asked questions
What do you actually take over?
Inbound and outbound calls, live chat, email, and the back-office work behind them — order processing, data entry, document handling. Most clients start with one channel and add the others once the first is running well.
Which languages do your agents work in?
English, French and Arabic. Many of our agents cover two or three, which is why we can serve European and Gulf markets from one team instead of two providers in two regions.
How long before a team is actually useful?
Agents start handling contacts in week three, with every reply checked before it goes out. They work unsupervised from week five. Calling it live before that produces the bad outsourcing experience everyone has heard about.
We are small. Is there a minimum?
Three agents. Below that, the management overhead costs you more than you save, and we would rather say so than sell you a team that does not pay for itself.
Why Alexandria?
Two reasons that matter operationally. The working day overlaps with Central European Time, so you can reach the team during your own hours rather than at the edges. And the local graduate pool covers English, French and Arabic properly — not phrasebook level.
What happens when something goes wrong?
You hear it from us first. Every account has a named lead on our side, weekly calibration where we score the same conversations you do, and the raw quality data — not a monthly summary with the bad weeks averaged out.
Let's talk about your queue.
Tell us your volumes, your channels and the languages you need. We'll tell you honestly whether we're the right fit — including when we're not.