Your customers get a person. Not a script.
We run voice, chat, email and back-office teams for brands across Europe and the Gulf.
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Four channels. One team that knows your product.
Start with a pod of three. Grow to a floor of fifty. The people stay the same, so the product knowledge stays with them.
Some sectors don't forgive a wrong answer.
Agents are trained on your sector before they take a single contact — the vocabulary, the regulations, and the things they are not allowed to say.
We believe great service is built, not accidental.
Skilled teams, structured workflows, measurable performance and modern technology — the four foundations of every Privo engagement.
Frequently asked questions
What do you actually take over?
Inbound and outbound calls, live chat, email, and the back-office work behind them — order processing, data entry, document handling. Most clients start with one channel and add the others once the first is running well.
Which languages do your agents work in?
English, French and Arabic. Many of our agents cover two or three, which is why we can serve European and Gulf markets from one team instead of two providers in two regions.
How long before a team is actually useful?
Agents start handling contacts in week three, with every reply checked before it goes out. They work unsupervised from week five. Calling it live before that produces the bad outsourcing experience everyone has heard about.
We are small. Is there a minimum?
Three agents. Below that, the management overhead costs you more than you save, and we would rather say so than sell you a team that does not pay for itself.
Why Alexandria?
Two reasons that matter operationally. The working day overlaps with Central European Time, so you can reach the team during your own hours rather than at the edges. And the local graduate pool covers English, French and Arabic properly — not phrasebook level.
What happens when something goes wrong?
You hear it from us first. Every account has a named lead on our side, weekly calibration where we score the same conversations you do, and the raw quality data — not a monthly summary with the bad weeks averaged out.